Refund & Cancellation Policy

This policy explains how cancellations and refunds work for purchases made on Slickback (“Slickback,” “we,” “us,” or “our”), including monthly plan subscriptions and one-time credit top-ups. It forms part of our Terms & Conditions.

Payments are processed securely by Razorpay. We accept the payment methods shown at checkout, which may include credit and debit cards (Visa, Mastercard, RuPay, American Express, Diners Club), UPI, net banking, and wallets.

Slickback is a digital software service. Nothing is physically shipped. After a successful payment:

• Plan subscriptions are activated on your organization right away, and the plan’s monthly quota is available immediately.
• Credit top-ups are added to your organization’s credit balance right away.

If your plan or credits do not appear within 24 hours of a successful payment, email billing@slickback.in with your payment ID and we will fix it or refund the payment in full.

• You can cancel a plan subscription at any time by emailing billing@slickback.in from an organization admin’s email address, or from the billing page where available.
• Cancellation stops all future renewals. No further charges are made after we confirm the cancellation.
• You keep access to your plan until the end of the billing period you have already paid for. After that, your organization moves to the free tier or loses access to paid features.
• Requests received at least 24 hours before the next renewal date are applied before that renewal. We confirm every cancellation by email.
• Unused monthly plan quota does not carry over and is not refunded when a subscription is cancelled. Credits you bought as top-ups stay in your balance until your account is closed.

You can abandon checkout at any time before the payment is completed and you will not be charged. If an amount is debited but the payment fails or is not confirmed, it is automatically reversed to your original payment method by Razorpay or your bank, usually within 5–7 working days.

We will issue a full or partial refund in these cases:

• Duplicate or incorrect charges – for example, you were charged twice for the same plan or top-up.
• Charges after cancellation – a renewal charged after we confirmed your cancellation.
• Service not delivered – your plan or credits were not activated and we could not fix it.
• Unused credit top-ups – a top-up pack requested for refund within 7 days of purchase, if none of its credits have been used.

Except as listed above or as required by law:

• Subscription fees for a billing period that has already started are not refunded, including for partial months or unused quota.
• Credit top-ups are not refunded once any of their credits have been used.

If an AI generation fails because of an error on our side, the credits held for it are returned to your balance automatically. This is a credit return, not a payment refund.

Enterprise customers on a signed order form are covered by the refund terms in that agreement, where they differ from this policy.

Email billing@slickback.in within 30 days of the charge, with:

• Your organization name and the email on the account
• The Razorpay payment ID or the date and amount of the charge
• The reason for the request

We reply within 2 working days and tell you whether the refund is approved.

• Approved refunds are issued through Razorpay within 3 working days of approval.
• Refunds always go back to the original payment method (the same card, UPI account, bank account, or wallet). We cannot refund to a different account.
• After we issue a refund, it usually reaches your account within 5–7 working days. Card refunds, including Diners Club and other international cards, can take up to 10 working days depending on your bank.
• Refunds are made in the currency of the original payment. For international cards, the final amount credited can differ slightly because of your bank’s exchange rates and fees, which we do not control.

Please contact us before raising a dispute or chargeback with your bank, so we can resolve the issue quickly. If a chargeback is raised, we may pause the related organization’s paid features while it is being reviewed.

We may update this policy from time to time. Changes apply to purchases made after the “Last updated” date above. Purchases made earlier are covered by the policy in effect when you paid.

Billing, cancellation, and refund questions: billing@slickback.in

Related: Terms & Conditions · Privacy Policy